Personal Data Protection Act 2010

We at YOUR TUITION CENTER recognize the importance of privacy and the sensitivity of personal information, As required under the Personal Data Protection Act 2010, the purpose of this Personal Data Protection Notice (“Notice”) is to inform you how we collect and process your personal data when you appoint or engage us to provide services, when you access and use our website or interact with us using CountersApp, ParentsApp & StudentsApp.

By appointing or engaging us to provide services to you, by accessing and using our website, CountersApp, ParentsApp, TeachersApp or by interacting with us, you consent to us using, collecting and processing your personal data in the manner contemplated in this Notice.

This Notice may be amended or updated from time to time. We would advise you to check this Notice on our website from time to time for amendments or updated. By continuing to us or engage our services, to use our website or to communicate with us subsequent to any amendments or updates to this Notice, it would confirm and indicate your acceptance to the amendments or updates to this Notice.

What Personal Data Do We Collect?

Personal Data generally means any information that identifies you. Your personal data is collected and processed by us at the start of our services or interaction and from time to time, in the course of our engagement or interaction.

The type of personal data collected and processed by us includes;

  1. name, date of birth, nationality, gender, NRIC/passport number, residency status, correspondence address, contact details including mobile, office and residential telephone number and facsimile number, email address;
  2. we may also collect biometric information of you and your children who is currently having tuition in our center such as fingerprint, face attribute (for face recognition) in order for us to process attendance records in quicker and safer manner;
  3. such other information relevant or required for:
    1. our services as stated in the Subscription Agreement;
    2. provision of services for the purpose of technical assistance and support services;
    3. compliance with legal and regulatory requirements; and
  4. any additional information provided by you or third parties about you.

Source of Personal Data

Personal data collected will mainly be from you. We do not collect additional information of you without prior consent from you.

How Do We Use Your Personal Data

Your personal data is collected and processed by us for our business activities including the following purposes:-

  1. to verify your identity;
  2. to communicate with you including responding to you enquires;
  3. all purposes related to or in connection with our services engagement;
  4. to provide services for the purposes of technical assistance and support services;
  5. to comply with legal and/or regularly requirements;
  6. for our day to day operations and administrative purposes including file management, billing and collection, audits, reporting, investigations etc.;
  7. for the purpose of enforcing or defending our legal rights and/or obtaining legal advice;
  8. to send you materials or publications including newsletter, articles or updates or information about events, conferences, seminars, talk which may be of interest to you;
  9. to promote, offer or market out services to you;
  10. to assist in the preventions, detections or investigation of crime or possible criminal activities or for the administration of justice;
  11. for security and internal audit purposes;
  12. for such other purposes as may be directed or consented to by you; and
  13. for all other purposes in relation to or incidental to the above.

Disclosure of Your Personal Data

Under certain circumstances, we may be required to disclose your personal data to third parties. Third parties to whom your personal data may be disclosed by us are as follows:

  1. any persons directed by or consented by you;
  2. any person for the purposes of compliance with legal and regulatory requirements;
  3. our data processors i.e third party who we engage to process personal data on our behalf including but not limited to archival storage, data entry service providers, computer backup services, disaster recovery services, banks and financial institutions etc; and
  4. our professional advisors including but not limited to legal advisors, financial advisors, auditors, insurance brokers etc.

Obligation to Provide Personal Data

We acknowledge that you have the right in deciding the information you wish to provide to us. The provision of the information listed above is voluntary in nature. However, please note that if you do not provide the information above or limit the way such information is to be processed, it may result in us not being able to :-

  1. communicate or correspond with you;
  2. provides our services to you; and/or
  3. grant you access to our website, CountersApp, ParentsApp & TeachersApp.

Data Access and Data Correction

If you wish to request;

  1. for access to your personal information
  2. for your personal data to be corrected or updated; or
  3. to withdraw your consent or limit the use of your personal data;

Please submit your written request to:

YOUR TUITION CENTER

An administrative charge may be imposed for any request under paragraph (a) and (b) above.

Further, we reserve the right to refuse your requests for any reasons permitted under law.

Disclaimer

The accuracy and completeness of your personal data depends on the information you provide. We assume that the information you have provided is accurate, up to date and complete unless you inform us otherwise.

Where you provide any third party information to us including but not limited to employer, colleagues, family information, it is our assumption that such information is accurate, up to date and complete and that you have obtained the necessary consent to disclose the same.

Conflict

In the event that there is any conflict between the English and national language version of this Notice, the English language version shall prevail.

ACKNOWLEDGMENT

By continuing your service with us, you agree that you have fully read and understood the contents of the Personal Data Protection Notice and consent and authorize us to collect process and disclose your Personal Data in accordance with the aforesaid Notice.